Frequently Asked Questions
Which product should I choose?
Choose Medisorb for heavy urinary leakage, faecal incontinence and overnight use. Choose Medisuperdry for moderate to heavy urinary leakage and regular daytime use.
How long do the diapers provide protection?
Medisorb provides protection for up to 12 hours, while Medisuperdry provides protection for up to 8 hours. Actual usage time may vary based on individual needs.
Is it suitable for heavy urinary and faecal incontinence?
Yes. MediSORB is specially designed to manage heavy urinary as well as faecal incontinence. Whereas MediSuperDry helps manage medium urinary and faecal incontinence
Are the products genuine?
Yes. Backed by over 20 years of industry experience, every product is 100% genuine and proudly made in India using carefully selected, high quality materials. Each pack is designed to deliver consistent comfort, reliable protection and trusted quality for you and your loved ones.
Can the diapers be used overnight?
Yes. Medisorb is recommended for overnight use. Medisuperdry may also be used at night for moderate urinary leakage.
Do the diapers protect against leakage?
Yes. Both products have secure leg cuffs and Leak Lock protection to help reduce leakage from the sides.
Does it help control odour?
Yes. Odour Lock technology helps control unpleasant smells, keeping the user feeling fresher and more confident throughout the day or night.
How do I choose the right size?
Measure the waist and hip area, then choose the size based on the larger measurement. The right size gives better comfort and leakage protection. Click here to view our size guide to learn how to measure your size correctly.
How should the diaper fit?
It should fit securely around the waist and thighs without feeling too tight. There should be no gaps around the leg openings.
What if the diaper leaks from the sides?
Side leakage may happen when the size is too loose or the leg cuffs are folded inwards. Check the size and gently pull the cuffs out after wearing.
What if the diaper feels too tight?
If it leaves deep marks or feels uncomfortable, move to the next size. A tight fit can cause irritation and may not improve protection.
Is it easy to wear and remove?
Yes. Pull it up like regular underwear. For easy removal, especially by caregivers, tear the sides and roll it inward before disposal. Click here to see how to wear and remove it correctly.
Will the diaper feel hot or uncomfortable?
Medisorb and MediSuperDry have a soft, cloth-like outer layer that allows heat to escape, helping the skin feel cooler and more comfortable than plastic backed diapers.Our products are designed with Super Abosrbent core which aborbs within 3 seconds keeping you dry for long.
Is it suitable for sensitive skin?
Yes. The soft top layer is designed to feel gentle on sensitive skin and provide comfort during extended use.
Can adult diapers cause rashes?
Rashes may occur if the diaper is too tight, full or not changed when required. Correct sizing, proper hygiene and timely changes can help reduce irritation.
Will the diaper feel wet after use?
The absorbent core pulls liquid away from the surface to help the top layer feel drier. The diaper should still be changed when it becomes full.
Can I walk, sleep and travel wearing the adult pull up pants?
Yes. The pull up design allows users to move, sit, sleep and travel comfortably when the correct size is worn
How long will it take to receive my order?
Orders are typically delivered within 2 - 3 business days, depending on your location.
How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email or SMS to follow your shipment
What should I do if I receive a damaged or incorrect product?
Please contact our customer support team within 48 hours of delivery with your order details and photos of the product for assistance.
Can I return or exchange my order?
Due to hygiene reasons, opened products cannot be returned. If you receive a damaged or incorrect item, our support team will help resolve the issue.
Where else can I buy MediSORB?
MediSORB is available on our website, Amazon, and Blinkit in select cities, with more locations coming soon.